How do I get a replacement BOA lace kit?

For Burton BOA boots, Burton says kits are ordered directly from BOA by submitting a BOA warranty claim, and you need to know your BOA version. For other brands, check the boot maker’s and BOA’s support pages.

Can I remove a BOA dial myself?

Yes, on most repairs it’s part of the job: Burton’s guide uses pliers to lift the dial off its base. Steps differ by BOA version, so follow the card in your kit and don’t force it.

How long does the BOA guarantee last?

BOA says its Lifetime Guarantee covers the dial and lace for the lifetime of the product they’re built into. It doesn’t cover sewn or heat-welded guides or other parts of the boot, which fall under the boot maker’s warranty.

Can I glue the sole of a snowboard boot back on?

It depends on the damage and materials. Ask a specialist repairer or snowboard shop whether a lasting repair is possible; household glues often fail or damage the boot.

Is a snapped boot lace covered by warranty?

Often, but it depends on the brand and part. Burton says BOA components on its boots are covered by BOA’s Lifetime Guarantee, while the boot itself has a 1-year warranty. Check your own brand’s terms.

Board care

Repair or replace

Snowboard boot repairs

To fix BOA snowboard boots, identify your BOA version, get the matching kit (Burton says BOA supplies them through a BOA warranty claim), then remove the dial, thread the new lace through the guides and refit the dial as the kit’s instructions show. Speed-lace and traditional laces follow the same logic: right parts first, then the maker’s steps.

Part of Snowboard boots